Please read our frequently asked questions (FAQ) to find out more about Nuts About Health.
To read an FAQ, click on the + sign next to it and it will expand in full.
Please do not hesitate to contact us should you have a query that is not covered by our FAQs.
Do you have a shop front?
Yes. Our shop front is located at 100 Goldie Street Wynyard, Tasmania.
Our opening hours are Monday to Friday 9am – 5:30pm and Saturday 9am – 3pm.
May we phone/email order and pick up in store?
Yes of course. Order by by phone 036442922 or email firstname.lastname@example.org 12 midday and we will have your order ready to pick up by 5pm.
Orders placed in the afternoon will be ready by 5pm the next working day.
Do I pay GST?
Where relevant GST has been included in the item’s cost.
What is your postage and handling costs for your online store?
We currently use Australia Post to deliver your items.
- Flat fee of $5.95 within Australia for orders under $50.00.
- Flat fee of $9.95 within Australia for orders between $50.00 and $100.00.
- Free shipping for orders over $100.00 within Australia.
All sent items will be tracked.
What is your time frame for online shop orders to be processed and sent?
- Order by 12 midday and your order will be posted that working day.
- Orders made after 12 midday will be posted the next working day.
We cannot guarantee day of delivery to your nominated address on behalf of Australia Post.
You will be notified by email when your package has been posted.
All sent items will be tracked.
Do you post internationally?
As we begin this new venture, we are focusing on Australia only delivery at the moment. We will let you know when we will begin posting internationally.
What is your return policy?
CHANGE OF MIND
We will accept your item if it is returned, within 14 days, in the same condition it was bought and has not been opened or used. You will need to pay for your return postage and include invoice and packing slip. We suggest using a tracked service.
If under the unfortunate circumstance your item(s) arrives damaged please contact us within 3 days of your item being delivered. We suggest using a tracked service.
Nuts About Health
100 Goldie Street
Phone (03) 6442 2922
What about privacy and security?
Your privacy is important to us and your details are kept secured. We will not pass your information on to any other party. If you have subscribed to our newsletter, we will use your email to send you this.
Is your website secure for me to order from?
Your privacy and security are important to us which is why our website utilises SSL (Secure Sockets Layer). This creates an encrypted link between our website environment and your web browser, ensuring that all data passed between our website and your browser remains private.
You will notice that all links on our website say https:// instead of just http:// and a padlock icon appears somewhere on your browser’s toolbar or address bar. This confirms that it is encrypted through SSL.
You can also be assured that your card details are fully secured. Any online payment processing is handled by Paypal and Nuts About Health does not have access to your card details at any time. We are simply advised automatically whether or not your payment has completed successfully.